Service Request Ticket - # 78785

Service Request Ticket - # 78785

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Service Request Information

CONTACT	Name	Solario, Christopher	Date	Feb 14, 2022 11:29 AM
	Department		Phone	88551
	Location		Email	solarioc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190872 (opens in a new window)	Bldg/Room	PP
	Service Tag	4BX4T13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BX4T13	Location	Facilites
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:98:09:57

TECHS	Submitted by	Alice Hodge	Contact	ahodge17@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Dec 15, 2022 10:32 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Dec 15, 2022 10:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Feb 18, 2022 03:15 PM	The 20150674 computer that they wanted re-imaged went to PDR	Add Attachment
Monica Valencia	Feb 18, 2022 02:24 PM	Task reassigned to UCS Tech.	Add Attachment
Monica Valencia	Feb 18, 2022 08:33 AM	Email I went ahead and took care of that. Thank you for your help!	Add Attachment
Monica Valencia	Feb 17, 2022 11:07 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Feb 17, 2022 11:07 AM	Emailed Sylvia to put in for a computer replacement.	Add Attachment
Elliot Purl	Feb 17, 2022 09:10 AM	fernandezs is the username	Add Attachment
Monica Valencia	Feb 16, 2022 03:25 PM	Lets get the new employees username. There is another Sylvia Fernandez.. I do no know if this is the same person or if its two different people	Add Attachment
Monica Valencia	Feb 16, 2022 03:15 PM	Task reassigned to Alice Hodge.	Add Attachment
Monica Valencia	Feb 16, 2022 03:13 PM	Email This computer will go to Sylvia Fernadez in the Student Advising Center Office 102. Nathan had emailed me earlier and I requested that it be set up tomorrow between 8 and 9am when Sylvia is back in the office.	Add Attachment
Monica Valencia	Feb 15, 2022 09:44 AM	Trying to have Chris get the computer replaced since it is older. Seeing whether the new person is Grant funded and if they are filling an old position or a new position.	Add Attachment
Lauryn Aronson	Feb 15, 2022 09:40 AM	reimaging the 2019.	Add Attachment
Nathan Camuso	Feb 14, 2022 04:36 PM	We're going to give them loaner 20190872 while we decide how to handle this situation	Add Attachment
Alice Hodge	Feb 14, 2022 11:30 AM	computer has been reimaged and is now completing updates on the imaging counter!	Add Attachment
Alice Hodge	Feb 14, 2022 11:29 AM	computer was dropped off today and requested to be reimaged and updated for use by a new employee! employee started today so trying to get this one completed quickly.	Add Attachment