Service Request Ticket - # 78797

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2022 12:07 PM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210592[Edit Inv] (opens in a new window) Bldg/Room HL 206B
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D002P Location Nora Solvedt - Library Admin Reception workstation

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9B:20:7F


Wireless NIC F4:7B:09:FC:0F:3A

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Apr 05, 2022 12:42 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Lauryn Aronson Apr 05, 2022 12:42 PM 
delivered and set up
 Add Attachment
Alix Karkanen Apr 05, 2022 12:00 PM 
mon is now 20200446[Edit Inv]
 Add Attachment
Lauryn Aronson Apr 04, 2022 09:16 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
 Add Attachment
Lauryn Aronson Apr 01, 2022 12:58 PM 
assuming this has admin rights, but it would be good to check when doing the setup.
 Add Attachment
Lauryn Aronson Apr 01, 2022 12:58 PM 
****email****

Hi Lauryn,
This is the replacement for the Library Admin Reception workstation so I suppose it would be me that needs admin rights. I don't believe there is any specific software on the current workstation computer other than the standard MS Office and Adobe. As for set up, I'm available next Monday after 1pm or Tuesday after 11am. Let me know what works for you.
Thanks!
Nora
Add Attachment
Lauryn Aronson Apr 01, 2022 09:34 AM 
Task reassigned to Lauryn Aronson.
 Add Attachment
Lauryn Aronson Apr 01, 2022 09:34 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Lauryn Aronson Apr 01, 2022 09:34 AM 
****This is an outgoing email****
Hi Nora,

I need some additional information regarding service request #78797

Description: PC setup 20210592[Edit Inv]

Your new computer has been imaged and is ready to be set up. Do you need any special software? Additionally, are you the only person who needs admin rights? 

Please let me know whether you would prefer to pick up your computer and equipment or have it delivered and set up. When would you be available for this?

Thank you,

Lauryn Aronson
UCS Tech.
 Add Attachment
Public
Joanie Kinnaman Mar 15, 2022 02:49 PM 
inv#2021-0529
 Add Attachment
Nathan Camuso Feb 21, 2022 01:52 PM 
Finished imaging and admin rights for Nora.  Put the 
set up in the back on the GFA shelf
 Add Attachment
Alix Karkanen Feb 16, 2022 12:07 PM 
laptop 20210592[Edit Inv]
mon 20210973[Edit Inv]
doc 20210737[Edit Inv]
 Add Attachment