Service Request Ticket - # 78798

Service Request Ticket - # 78798

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Service Request Information

CONTACT	Name	Student, Student	Date	Feb 16, 2022 02:53 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130122 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9N8F8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	9N8F8Y1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0091491
	Wired NIC	B8:CA:3A:8A:F9:04

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Tracking

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Feb 17, 2022 12:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alice Hodge	Feb 17, 2022 12:29 PM	contacted tracy and stephanie; closing!	Add Attachment
Alice Hodge	Feb 17, 2022 11:58 AM	// merging SR 78743 into this ticket since the issue is vague from the memos: - problem was that even after successfully signing into CC desktop client, trying to sign in on Acrobat for the license was giving permission denied errors. - believe the issue might've been caused by acrobat install somehow conflicting with creative cloud + resolved by uninstall/reinstall from within CC app which resolved the problem. + confirmed to work with both my account and the other student worker (not stephanie) + addl; to prevent any permission errors, recommend to open CC and sign in there, then launch acrobat from within CC. i'll email stephanie about this just to make sure she can use it successfully, and also reach out to tracy boyson so that she knows we've stopped by and resolved the issue. also WOU# 20110178 is the monitor, 20130122 is the tower; updated both tickets to fix	Add Attachment
Alice Hodge	Feb 17, 2022 11:02 AM	Task reassigned to Alice Hodge.	Add Attachment
Nathan Camuso	Feb 16, 2022 04:12 PM	Contact changed from Faculty/Staff New to Student Student.	Add Attachment
Nathan Camuso	Feb 16, 2022 04:11 PM	I installed Adobe CC through the portal for her but it seems she's still having issues connecting. She has admin rights so that's not the issue.	Add Attachment
Sam Sevugan	Feb 16, 2022 02:59 PM	She's located in: MNB 116	Add Attachment
Sam Sevugan	Feb 16, 2022 02:54 PM	**This is an email** Hi Sam, I am not sure if I have ever been made an admin on this computer. I have tried inputting my user & password like the tech said with just @wou.edu. It still says that I need admin access to the application. The WOU# is 20110178 Thank you, Stephanie	Add Attachment
Sam Sevugan	Feb 16, 2022 02:53 PM	Contact Info: Stephanie Moschella, 408-881-3439	Add Attachment Public
Sam Sevugan	Feb 16, 2022 02:53 PM	**This is an email** Hi, A UCS tech came by today and downloaded Creative Cloud on the computer in the office but I still need admin access to open & load Adobe Acrobat to edit our documents. Can we have another tech come by tomorrow sometime 1-3pm? I think we just need admin access and then the problem will be resolved.	Add Attachment