Service Request Ticket - # 78800

Service Request Information

CONTACT Name Hillerich, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 17, 2022 07:54 AM
Department Facilities Services/ Custodial Services Phone 88013
Location Email hilleria@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120993[Edit Inv] (opens in a new window) Bldg/Room PDR PDR shed
Service Tag HSSFFX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. HSSFFX1 Location PDR shed

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090157

Wired NIC B8:CA:3A:7D:A5:4E

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Feb 18, 2022 02:51 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 18, 2022 02:51 PM 
Task reassigned to John Rushing.
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John Rushing Feb 18, 2022 02:30 PM 
Task reassigned to UCS Tech.
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John Rushing Feb 18, 2022 02:30 PM 
Task reassigned to UCS Tech.
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John Rushing Feb 18, 2022 02:30 PM 
Also if the computer comes up to the lock screen, restarting it will cause it to go back to the Kiosk.
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Justin Cope Feb 18, 2022 02:27 PM 
Task reassigned to Justin Cope.
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Justin Cope Feb 18, 2022 02:27 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 18, 2022 02:27 PM 
Computer was auto logging in but not going to the kiosk page.  I changed the auto login to the HWCkiosk1 user and it went right to the kiosk page on restart.
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Justin Cope Feb 18, 2022 02:27 PM 
****This is an outgoing email****
Hi Adela,

We were just following up with you regarding a 
service request that we have for you.  (#78800)

Description: Need Help w/ Kiosk Login

Please disregard my previous email. John was able to 
go over and fix your PCs. If you have any trouble 
please let us know.

Thanks,
Justin Cope
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Justin Cope Feb 18, 2022 09:58 AM 
****This is an outgoing email****
Hi Adela,

I need some additional information regarding service 
request #78800

Description: Need Help w/ Kiosk Login

When would be a good time to drop by and take a look 
at them?

Thanks,
Justin Cope
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Elliot Purl Feb 17, 2022 07:54 AM 
****This is an email****
I have two Kiosk User computers for student 
workers to use; the computer is asking for a 
password as Mash/Custom-UCSKioskUser in order to 
login. What should I do? We need these computers 
in order for student workers to login/out.
#20120993[Edit Inv]
#20120994[Edit Inv] They're located in room #002A here at 
Todd Hall Custodial Services basement area
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