Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Travis	Date	Feb 17, 2022 09:44 AM
	Department	Financial Aid	Phone	89307
	Location		Email	heidet@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181065 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	883VDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883VDW2	Location	two weeks pile -> loaner
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; PowerFaids
	Wired NIC	6C:2B:59:EA:5C:AA

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Feb 24, 2022 04:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Feb 24, 2022 04:05 PM	All financial Aid software has been installed. Sound is working too. Returned his PC.	Add Attachment
Oneil Miguel	Feb 22, 2022 04:11 PM	Installed an NVME on his pc. Need to install financial aid software ie. Powerfaids.	Add Attachment
Oneil Miguel	Feb 22, 2022 02:27 PM	Brought back his PC to ITC 007 for reimaging.	Add Attachment
Oneil Miguel	Feb 18, 2022 09:01 AM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Feb 17, 2022 04:27 PM	Checked it out. Audio devices are still not being detected even after troubleshooting, driver updating, etc. Not sure if it's a monitor/usb ab issue or a computer/io issue.	Add Attachment
Elliot Purl	Feb 17, 2022 09:45 AM	Available this afternoon	Add Attachment
Elliot Purl	Feb 17, 2022 09:44 AM	Computer not playing sound to monitor speakers or headphones, "no audio devices detected", needs help troubleshooting this	Add Attachment