Service Request Ticket - # 78802

Service Request Information

CONTACT Name Morse, Scot   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 17, 2022 09:56 AM
Department Computer Science Division Phone 88921
Location Email morses@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180396[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude 5590 i5-8350U Quad Core, 15.6inch
Serial No. H4N2TQ2 Location Going to PDR

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:B9:7A:29:40:65


Wireless NIC 3C:6A:A7:DF:AB:4C


Bluetooth NIC 3C:6A:A7:DF:AB:50

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

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John Rushing
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John Rushing Feb 18, 2022 02:52 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 18, 2022 02:52 PM 
Bad motherboard.  They are looking to replace it.
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John Rushing Feb 17, 2022 09:57 AM 
I picked up the laptop from Scott.  It is on the workbench in ITC 007.
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John Rushing Feb 17, 2022 09:56 AM 
Laptop will not power on.  It is blinking 1 white 4 amber lights.
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