Service Request Ticket - # 78809

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2022 09:26 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130117[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
Serial No. D25L60QDDNMM Location PDR

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297

Wired NIC 10:DD:B1:EF:05:86


Wireless NIC 8C:2D:AA:5C:09:9D


Bluetooth NIC 8C:2D:AA:5C:09:9E

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Feb 18, 2022 03:59 PM 
Status changed from (1) Pending to (5) Completed
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Sam Sevugan Feb 18, 2022 02:00 PM 
she picked up the imac
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Sam Sevugan Feb 18, 2022 12:29 PM 
called back and says she will stop by and pick it up 
today
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Oneil Miguel Feb 18, 2022 10:29 AM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Feb 18, 2022 10:29 AM 
Currently reimaging.
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Elliot Purl Feb 18, 2022 09:26 AM 
Just got dropped off, in Inbox 2.0
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Elliot Purl Feb 18, 2022 09:26 AM 
****This is an email****
The library has an iMac that was returned from a 
student and it needs to be re-imaged.  20130117[Edit Inv]

I will walk it down to the helpdesk this morning.
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