Service Request Ticket - # 78811

Service Request Information

CONTACT Name Rodriguez, Rudolph   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2022 12:47 PM
Department Facilities Services Phone 88048
Location Email rodrigur@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210588[Edit Inv] (opens in a new window) Bldg/Room PP 131
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00I0 Location Rudolph (Rudy) Rodriguez

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8B:EC


Wireless NIC DC:21:48:28:3D:EF

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Jun 14, 2022 10:32 AM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Jun 14, 2022 10:32 AM 
Setup and delivered.
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Oneil Miguel Jun 14, 2022 09:13 AM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Jun 14, 2022 09:13 AM
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Oneil Miguel Jun 14, 2022 09:05 AM 
inv updated.
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Nathan Camuso Jun 10, 2022 10:16 AM 
Task reassigned to UCS Tech.
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Nathan Camuso Apr 18, 2022 04:41 PM 
Updated as of 4/18
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Monica Valencia Apr 14, 2022 04:54 PM 
Laptop is on the imaging counter.

monitor & dock are on the hallway shelf
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Lauryn Aronson Apr 08, 2022 09:49 AM 
Task reassigned to Nathan Camuso.
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Lauryn Aronson Apr 04, 2022 10:43 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Apr 04, 2022 10:43 AM 
****email****

Hello Lauryn about the software no need and admin right yes please and can you set up any time the door is always unlocked

Thank you

Rudy
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Lauryn Aronson Apr 04, 2022 09:19 AM 
****email****

Thank you, I will let you know. 

Rudy
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Lauryn Aronson Apr 01, 2022 09:32 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Apr 01, 2022 09:32 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Apr 01, 2022 09:32 AM 
****This is an outgoing email****
Hi Rudolph (Rudy),

I need some additional information regarding service request #78811

Description: GFA replacing 20141141[Edit Inv]

Your new computer has been imaged and is ready to be set up. Do you need any special software? Additionally, are you the only person who needs admin rights? 

Please let me know whether you would prefer to pick up your computer and equipment or have it delivered and set up. When would you be available for this?

Thank you,

Lauryn Aronson
UCS Tech.
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Public
Monica Valencia Mar 17, 2022 10:36 AM 
Contact changed from Destree Rudolph to Rudolph (Rudy) Rodriguez.
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Joanie Kinnaman Mar 11, 2022 03:31 PM 
inv#2021-0511
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Alix Karkanen Feb 21, 2022 12:47 PM 
laptop 20210588[Edit Inv]
doc 20210345[Edit Inv]
mon 20210660[Edit Inv]
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