Service Request Ticket - # 78820

Service Request Information

CONTACT Name Solario, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2022 11:53 AM
Department Phone 88551
Location Email solarioc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200868[Edit Inv] (opens in a new window) Bldg/Room SAC 105
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LXQ05N Location Christopher Solario

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:17:C7:A7


Bluetooth NIC 3C:06:30:14:D1:55

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Mar 02, 2022 08:17 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Mar 02, 2022 08:06 AM 
**Email**

I removed and reinstalled the printer and it seems to be working.

Chris
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Monica Valencia Feb 28, 2022 04:43 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Feb 28, 2022 04:43 PM 
****This is an outgoing email****
Hi Christopher,

I need some additional information regarding service request #78820

Description: Called about having print jobs being sent to queue but not printing

I'm Monica with UCS. Is there a good time this week for me help with the issue you are experiencing with printing?

Best,
Monica
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Public
Lourdes Salazar Feb 22, 2022 11:53 AM 
"unable to find printer" error message,
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