Service Request Ticket - # 78827

Service Request Information

CONTACT Name Ellingson-Sayen, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2022 10:04 AM
Department Health & Exercise Science Phone 89428
Location Email ellingsonsayenl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181044[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag Description Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
Serial No. C02YL1UEJWF2 Location imaged 2/27/2025 || IMAC Loaner

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; Parallels Desktop for MAC 14(single user perpetual) VISA2018009173 JUNE 2019; Adobe CC [NAMED USER * Laura Ellingson-Sayen ellingsonsayenl@wou.edu ] SEPT2019; SOFTWARE in order process TBA: SAS, Windows Workstation $390 & yrly renwl $140) & Articulate360 Personal Plan- 1 user annually $499 w/ ED discount; SPSSv28 yearly renewal

Wired NIC 38:F9:D3:10:20:00


Wireless NIC 38:F9:D3:B9:A9:05


Bluetooth NIC 38:F9:D3:BE:08:9A

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

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Entered by Date Memo
John Rushing Mar 03, 2022 11:36 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 03, 2022 11:35 AM 
Task reassigned to John Rushing.
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John Rushing Mar 03, 2022 11:21 AM 
Licensing wizard required us to use terminal and sudo the content of the wizard app to get past the "You do not have the correct administrator privileges".
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Lauryn Aronson Mar 01, 2022 09:54 AM 
john said it used to be we could just give them the passcode and it'd be fine, but now we need to do a bunch of back-and-forth stuff with dave
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Lauryn Aronson Mar 01, 2022 09:53 AM 
****email****

Hi Lauryn,

The computer that needs the install is a desktop and I currently am using it in my home office as I am still primarily working from home. I can bring it in, but that's kind of a hassle. Can we do this remotely? That's what we've done in the past. Typically you just give me the new code and I put it in and we're good to go.

Thanks!
Laura
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Lauryn Aronson Mar 01, 2022 09:20 AM 
****This is an outgoing email****
Hi Laura,

I need some additional information regarding service request #78827

Description: install new codes for Laura 

In order for us to complete this task, it would be best if you came in to our office. When would you be available to do so? 

I hope you are well. 

Thank you,

Lauryn Aronson
UCS Tech.
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Joanie Kinnaman Feb 23, 2022 10:09 AM 
updated T: drive with new authorization codes. 

SPSSv28_Laura_Ellingson_Sayen
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