Service Request Ticket - # 78831

Service Request Information

CONTACT Name Gayle, Rian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2022 01:02 PM
Department Disability Access Services Phone 88250
Location Email gayler@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170926[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag 39KFVP2 Description Dell Latitude 5590 Intel Core i7-8650U, 1.9GHz
Serial No. 39KFVP2 Location Disability Services Office Testing laptop PC#1

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:61:2E:77


Wireless NIC 14:4F:8A:43:D1:BD

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Feb 28, 2022 02:58 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Feb 28, 2022 02:58 PM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Feb 25, 2022 04:52 PM 
Took back the laptop. On the Mac they need to sign in as ODSword so that word can be licensed. If logged in as ODS word will not license.
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Monica Valencia Feb 25, 2022 08:59 AM 
Emailed to see if we can reset the password. Once we get an answer from Rian we should be able to proceed with the Microsoft account licensing
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Michael Volkmann Feb 24, 2022 11:35 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Michael Volkmann Feb 24, 2022 11:35 AM 
They do not have the password - talk to John about 
resetting the account.
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Michael Volkmann Feb 24, 2022 11:08 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Michael Volkmann Feb 24, 2022 11:08 AM 
20170926[Edit Inv] needed to be reconnected to the WOU secure wifi. Couldn't log in on a 
MASH account without wifi. Returned that one to ODS so they had at least one 
laptop to use for their test. The mac 20170928[Edit Inv] has a local user account (ODS) 
that can't register the office license since it is not a network account. 
ODSWord@mash.wou.edu could work but we don't have the password at the moment - 
waiting to hear back from ODS when they get that info.
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Michael Volkmann Feb 23, 2022 04:52 PM 
20170928[Edit Inv] updated info: they said the problem 
is office license is expired
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Monica Valencia Feb 23, 2022 01:02 PM 
Someone brought in two laptops. They need to get one back for tomorrow at 8am for a test. 

20170926[Edit Inv] said it won't let them login to the computer.

20170928[Edit Inv] Wants to use O365 but not have it connected to  a specific user for use. Need to talk to John to see if this is even possible or if they will need to use Rian acct for it
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