Service Request Ticket - # 78836

Service Request Information

CONTACT Name McDonald-Newman, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2022 08:52 AM
Department Student Media Phone 8-9697
Location Email McDonaldNewmanW@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171278[Edit Inv] (opens in a new window) Bldg/Room TERRY 102
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WV1KCJ1G9 Location Western Oregon Journal in Student Media

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 14:20:5E:07:03:DE


Wireless NIC 78:7B:8A:DA:4E:CB


Bluetooth NIC 14:20:5E:07:03:DF

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Feb 24, 2022 02:12 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Oneil Miguel Feb 24, 2022 02:12 PM 
iMac was using wou-guest-wifi. Kicked it the network 
off and made it connect to wou-secure only.
Add Attachment
Alice Hodge Feb 24, 2022 11:41 AM 
Task reassigned to Oneil Miguel.
 Add Attachment
Alice Hodge Feb 24, 2022 09:37 AM 
Task reassigned to Alice Hodge.
 Add Attachment
Elliot Purl Feb 24, 2022 08:57 AM 
****This is an email****
This morning before noon and this afternoon 
between 1:15pm and 4pm are both wide open. I can 
also find a time tomorrow if that's better?
Add Attachment
Elliot Purl Feb 24, 2022 08:53 AM 
One was fixed by disconnecting and reconnecting the 
ethernet, but the other is not connected to 
ethernet, may need to be connected to ethernet 
before it will work
 Add Attachment
Elliot Purl Feb 24, 2022 08:52 AM 
****This is an email****
A couple of recently repaired computers are having 
login issues. Both #20171281[Edit Inv] and #20171278[Edit Inv] are 
indicating that they are unable to connect to the 
network and refusing all the logins we've tried. 
Is there any easy fix for this? One isn't ethernet 
cabled (20171278) but the other is (20171281).
Add Attachment