Service Request Ticket - # 78837

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2022 09:03 AM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200874[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LHQ05N Location Loaned out - Shari Hopkins

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:1C:3D:92


Bluetooth NIC 3C:06:30:1B:83:4E

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact ahodge17@wou.edu 88925

Tracking

Entered by Date Memo
Alice Hodge
Email

Public
Entered by Date Memo
Alice Hodge Feb 24, 2022 10:21 AM 
Status changed from (1) Pending to (5) Completed
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Alice Hodge Feb 24, 2022 10:21 AM 
stopped by and fixed! deleted old credentials for the printer in keychain access and then reauthenticated (remember to check save credentials!)

closing :)
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Alice Hodge Feb 24, 2022 09:37 AM 
Task reassigned to Alice Hodge.
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Elliot Purl Feb 24, 2022 09:04 AM 
Available until 11:30 today (2/24)
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Elliot Purl Feb 24, 2022 09:03 AM 
Hold for authentication error when trying to print.
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