Service Request Ticket - # 78840

Service Request Ticket - # 78840

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Service Request Information

CONTACT	Name	Nerz, Andrew	Date	Feb 24, 2022 11:34 AM
	Department	Natural Science Division	Phone	89709
	Location		Email	nerza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181051 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	885SDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885SDW2	Location	Loaner shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F8:C2

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Nov 02, 2022 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Nov 02, 2022 11:34 AM	Finished	Add Attachment
Jacob Limas	Oct 14, 2022 10:21 AM	I'm going to go in during his office hours	Add Attachment
Jacob Limas	Oct 14, 2022 10:19 AM	He keeps ignoring my emails :(	Add Attachment
Jacob Limas	Jul 29, 2022 09:28 AM	Task reassigned to Jacob Limas.	Add Attachment
Sam Sevugan	Jul 11, 2022 11:40 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Sam Sevugan	Jul 11, 2022 11:40 AM	Left a vm referencing emails to reach out to him, and informed him he is eligible for GFA.	Add Attachment
Lauryn Aronson	Mar 31, 2022 09:00 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lauryn Aronson	Mar 31, 2022 09:00 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lauryn Aronson	Mar 31, 2022 09:00 AM	other open tickets for this user: 78122 (slow computer/difficulty printing), 78777 (loaner desktop MA 303)	Add Attachment
Michael Volkmann	Mar 14, 2022 09:00 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Justin Cope	Mar 11, 2022 08:48 AM	**This is an outgoing email** Hi Andrew, Sounds good. Also I don't know if you got my previous email about your computer but I wanted to let you know we do have your old computer ready to go back to you if you want it but it is a 2015 computer which makes it eligible to be GFA so you can get a new permanent computer that will be a lot faster than your old one. Thanks, Justin	Add Attachment
Justin Cope	Mar 11, 2022 08:47 AM	**This is an email** Hello, This hasn't been resolved yet. I won't be back on campus this week, so we can probably table this issue until next term. -Andrew	Add Attachment
Justin Cope	Mar 10, 2022 12:35 PM	**This is an outgoing email** Hi Andrew, We were just following up with you regarding a service request that we have for you. (#78840) Description: Admin Rights We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Justin Cope	Add Attachment Public
Justin Cope	Feb 24, 2022 02:35 PM	**This is an outgoing email** Hi Andrew, We were just emailing you regarding a service request that we have for you. (#78840) Admin Rights If 1 PM on Monday works for you then I would be available to help you out with office. I also noticed that you have a loner PC though so I hunted around for your original PC and was able to find it and it is ready to go back to you if you want it. It is a 2015 PC though so it is going to be much slower then it is now. The 2015 computer is available to be GFA so you could get a new computer that would be much faster. Thanks, Justin Cope	Add Attachment Public
Elliot Purl	Feb 24, 2022 11:34 AM	**This is an email** I'm in the process of getting Office 365 installed on my office desktop, and before it will allow me to install it it needs administrator privileges. Would you be able to help with this issue? I have availability on Monday from 12 - 1:50 and on Tuesday from 10 - 11:50. My office is Maaske #303 and the machine ID is 20181051.	Add Attachment