Service Request Ticket - # 78843

Service Request Ticket - # 78843

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Service Request Information

CONTACT	Name	Student, Student	Date	Feb 25, 2022 08:21 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20190140 (opens in a new window)	Bldg/Room	WEL 110
	Service Tag		Description	Xerox VersaLink B400/DN Monochrome Laser Printer
	Serial No.	S6HB019301	Location	Front Reception, replacing W#20110517 Front Desk
	Model	B400/DN	Hostname	twix.wou.edu
	Notes	47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for work teams of 3 to 15 users -Memory 2GB standard; IP:140.211.64.12	Ink/Toner Refill
	Wired NIC	9C:93:4E:AB:87:2F

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Mar 28, 2022 03:32 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Monica Valencia	Mar 28, 2022 08:40 AM	Xerox guy came in on Friday (3/25) and replaced the fuser for the printer.	Add Attachment
Monica Valencia	Mar 25, 2022 12:36 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Monica Valencia	Mar 25, 2022 12:34 PM	Called Xerox to get an update. The Fuser is on back order	Add Attachment
Monica Valencia	Mar 23, 2022 08:56 AM	Xerox came yesterday but they sent the wrong part with the tech. They should be shipping a Fuser for me to replace	Add Attachment
Monica Valencia	Mar 21, 2022 10:02 AM	They have to order the part and then a Xerox tech will schedule a day and time to come and do the replacement.	Add Attachment
Monica Valencia	Mar 16, 2022 09:00 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Mar 16, 2022 09:00 AM	Xerox Service Ticket# 25894848. A Xerox technician should be calling in 24hrs to schedule a day to come take a look at the printer. The printer is now jamming on the output tray about the last 1/4 of the page.	Add Attachment
Monica Valencia	Mar 15, 2022 03:14 PM	Status changed from (3) Order in Process to (4) On Hold	Add Attachment
Monica Valencia	Mar 15, 2022 03:07 PM	Paper Tray Rollers replaced. The printer is now working but it has some lines printing. Trying to contact eConcierge to get a tech to come work on the printer.	Add Attachment
Monica Valencia	Mar 02, 2022 04:12 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Monica Valencia	Feb 28, 2022 04:41 PM	Waiting to get printer rollers. So that they paper will feed and stop the jamming	Add Attachment
Sam Sevugan	Feb 28, 2022 12:08 PM	Front desk worker (Madison) called back to update: The printer still not working, and its continuing to jam because the paper won't feed in.	Add Attachment
Monica Valencia	Feb 25, 2022 08:58 AM	Task reassigned to Monica Valencia.	Add Attachment
Nathan Camuso	Feb 25, 2022 08:55 AM	I pulled the paper out of there but every time it tries to print it stops and says it's jammed. For now they will print to a different printer.	Add Attachment
Elliot Purl	Feb 25, 2022 08:21 AM	Contact Info: Admissions Front Desk- 88212	Add Attachment Public
Elliot Purl	Feb 25, 2022 08:21 AM	Main printer is jammed in the Admissions office, need it fixed as soon as possible	Add Attachment