Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Feb 25, 2022 09:31 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210586 (opens in a new window)	Bldg/Room	WEL 207
	Service Tag		Description	Dell Latitude 5520 w/Dell Professionhal Sleeve 15
	Serial No.	CN0Y5H5JWSC0018D00CC	Location	Greg Davis
	CPU	11th Generation Intel® Core- i5-1135G7
	OS	Unknown	Software
	Wired NIC	F4:EE:08:9E:8F:28
	Wireless NIC	DC:21:48:23:DF:AC

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Apr 06, 2022 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Mar 09, 2022 02:44 PM	I installed it but it still isn't licensed	Add Attachment
Joanie Kinnaman	Mar 08, 2022 09:31 AM	Go ahead and install PL/SQL to the list, and I will contact Amy for an index number. ~Joanie	Add Attachment
John Rushing	Mar 02, 2022 10:09 AM	Task reassigned to Nathan Camuso.	Add Attachment
Monica Valencia	Feb 28, 2022 04:37 PM	They need PL/SQL installed	Add Attachment
Monica Valencia	Feb 28, 2022 04:36 PM	Setup in AD and gave them headset. Nathan gave them admin rights.	Add Attachment
Monica Valencia	Feb 28, 2022 11:07 AM	setup but still needs admin rights. They are not in AD yet.	Add Attachment
Monica Valencia	Feb 25, 2022 04:51 PM	Registrars was still moving equipment for the new employee. This will need to be setup on Monday they will contact us when they are ready for the setup	Add Attachment
Joanie Kinnaman	Feb 25, 2022 09:32 AM	Laptop 20210586 Dock 20210346 monitor 20210135	Add Attachment
Joanie Kinnaman	Feb 25, 2022 09:32 AM	Contact Info: contact Amy Clark registrar	Add Attachment Public