Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Feb 28, 2022 08:52 AM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160672 (opens in a new window)	Bldg/Room	WEL 221
	Service Tag		Description	Xerox Phaser 4622/DT Black & White Laser Printer
	Serial No.	D6X471449	Location	Student worker
	Model	4622/DT	Hostname	mozart.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.116.7 Econcierge toner on VISA2016006092 JAN2017 BAO901	Ink/Toner Refill	Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533
	Wired NIC	00:00:AA:D9:DE:F9

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Mar 22, 2022 08:14 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Monica Valencia	Mar 21, 2022 11:32 AM	Printing is working now that the fuser and rollers have been replaced.	Add Attachment
Monica Valencia	Mar 21, 2022 09:53 AM	Part arrived today	Add Attachment
Monica Valencia	Mar 15, 2022 01:56 PM	Its back ordered through B&H. Joanie is going to see if she can order it somewhere else.	Add Attachment
Monica Valencia	Mar 02, 2022 04:11 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Monica Valencia	Mar 01, 2022 08:35 AM	Ordered Maintenance kit- Order#12853	Add Attachment
Monica Valencia	Feb 28, 2022 02:35 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Feb 28, 2022 02:35 PM	**This is an outgoing email** Hi Dawn, I need some additional information regarding service request #78850 Description: 'Replace Fuser' meesage on printer I'm Monica with UCS. I was looking at the printer BO-Mozart. The Fuser needs to be replaced. Typically when this happens the rollers go out shortly after. I was able to find a maintenance kit for the printer that includes all of these. Best, Monica	Add Attachment Public
Lourdes Salazar	Feb 28, 2022 08:52 AM	Printer is stating "Replace Fuser" and is not printer 20160672 Xerox Phaser	Add Attachment