Service Request Ticket

Service Request Information

CONTACT	Name	Henle, Stacy	Date	Feb 28, 2022 10:10 AM
	Department	Natural Science/ Chemistry	Phone	88020
	Location		Email	henles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171063 (opens in a new window)	Bldg/Room	DFSC 110
	Service Tag	CSDGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSDGRP2	Location	Stacy Henle, NTT Instructor
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; TRANSFER FROM W#20121255- SmartDraw 2016 STD Edition for WIN desktop VISA2016005771 FEB2019 SR#71183;
	Wired NIC	D8:9E:F3:4B:AA:F2

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Mar 02, 2022 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alice Hodge	Mar 02, 2022 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alice Hodge	Mar 02, 2022 11:47 AM	stopped by today and resolved the issue! it was similar to the current issue chrome users are having with gmail; inbox loads fine but individual message content won't display. clearing cookies / cache / user data temporarily resolved the issue but it would reappear, seems like the real fix was disabling the adblocker hahah (ublock origin in this case). don't know why this issue suddenly cropped up; but for firefox users it seems like it's likely to be an extension issue vs the user data issue on chrome. closing the ticket :)	Add Attachment
Monica Valencia	Mar 01, 2022 01:41 PM	Task reassigned to Alice Hodge.	Add Attachment
Lourdes Salazar	Mar 01, 2022 12:38 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lourdes Salazar	Mar 01, 2022 12:37 PM	scheduled for tomorrow 3/2 at 9:30. Give the user a call before please! Thank you!!	Add Attachment
Lourdes Salazar	Feb 28, 2022 10:10 AM	This user needs help opening email in firefox, Talk to john or Nathan s about to to do this. Tomorrow afternoon around 12-1	Add Attachment