Service Request Ticket - # 78865

Service Request Information

CONTACT Name Elder, Nathaniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2022 12:09 PM
Department Library & Media Services Phone 88898
Location Email eldern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210595[Edit Inv] (opens in a new window) Bldg/Room SAC 133
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00HI Location Student Workstation

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:93:7C


Wireless NIC DC:21:48:28:3E:08

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Sam Sevugan Apr 05, 2022 01:44 PM 
Status changed from (2) Scheduled to (5) Completed
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Sam Sevugan Apr 05, 2022 01:44 PM 
Status changed from (5) Completed to (2) Scheduled
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Sam Sevugan Apr 05, 2022 01:44 PM 
picked up new equipment and dropped off old 
equipment today
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Oneil Miguel Apr 05, 2022 01:38 PM 
Status changed from (2) Scheduled to (5) Completed
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Oneil Miguel Apr 05, 2022 01:38 PM 
Nathaniel came in, dropped off his old setup and picked up his new one.
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Sam Sevugan Apr 05, 2022 12:27 PM 
Picking up today @ 1pm
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Lauryn Aronson Apr 01, 2022 12:49 PM 
assuming this computer has admin. but would be good to check.
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Lauryn Aronson Apr 01, 2022 12:48 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Lauryn Aronson Apr 01, 2022 12:48 PM 
****email****

Hello,

I do not need any special software.  I am the only person who needs admin rights.  I can bring the old equipment and pick up the new equipment after Monday of next week.

Thank you,
Nat Elder
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Lauryn Aronson Apr 01, 2022 09:33 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Apr 01, 2022 09:33 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Apr 01, 2022 09:33 AM 
****This is an outgoing email****
Hi Nathaniel,

I need some additional information regarding service request #78865

Description: GFA replacing 20141143[Edit Inv]

Your new computer has been imaged and is ready to be set up. Do you need any special software? Additionally, are you the only person who needs admin rights? 

Please let me know whether you would prefer to pick up your computer and equipment or have it delivered and set up. When would you be available for this?

Thank you,

Lauryn Aronson
UCS Tech.
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Public
Alix Karkanen Mar 02, 2022 12:09 PM 
laptop 20210595[Edit Inv]
doc 20210739[Edit Inv]
mon 20210976[Edit Inv]
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