Service Request Ticket

Service Request Information

CONTACT	Name	Hawley, Christy	Date	Mar 02, 2022 12:11 PM
	Department	Business/Economics Division	Phone	89533
	Location		Email	hawleyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210585 (opens in a new window)	Bldg/Room	WEST 202
	Service Tag		Description	Dell Latitude 5520 w/Dell Professionhal Sleeve 15
	Serial No.	CN0Y5H5JWSC0018D00GT	Location	Christy Hawley
	CPU	11th Generation Intel® Core- i5-1135G7
	OS	Unknown	Software
	Wired NIC	F4:EE:08:9E:8D:78
	Wireless NIC	DC:21:5C:92:D4:2A

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Mar 08, 2022 03:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Mar 08, 2022 03:13 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Mar 08, 2022 03:13 PM	Setup delivered and completed.	Add Attachment
Michael Volkmann	Mar 07, 2022 10:43 AM	please close SR#78879 too when the setup is complete and successful.	Add Attachment
Oneil Miguel	Mar 04, 2022 02:55 PM	**This is an email** I would be in my office on Tuesday and Thursday from 2-4 both days.	Add Attachment
Oneil Miguel	Mar 04, 2022 02:36 PM	**This is an outgoing email** Hi Christy, I need some additional information regarding service request #78866 Description: GFA replacing 20130886 What date and time are you available next week for a student tech to come in and set up your new device? Thanks, Oneil	Add Attachment Public
Oneil Miguel	Mar 04, 2022 02:32 PM	Imaging process has been completed.	Add Attachment
Alix Karkanen	Mar 02, 2022 12:11 PM	laptop 20210585 doc 20210738 mon 20210975	Add Attachment