Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Mar 02, 2022 02:16 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160748 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FPH8YF2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	FPH8YF2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017-APRIL2018 SR#63664; PL/SQL Developer Ver12.0.7( 9/30/2018-10/01/2019) VISA2018008111 FEB2019;
	Wired NIC	D4:81:D7:95:AC:5B
	Wireless NIC	A8:6B:AD:29:E6:E5

TECHS	Submitted by	Alice Hodge	Contact	ahodge17@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Mar 02, 2022 04:04 PM	Task reassigned to Alice Hodge.	Add Attachment
Alice Hodge	Mar 02, 2022 04:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alice Hodge	Mar 02, 2022 04:04 PM	loaner has been returned!	Add Attachment
Alice Hodge	Mar 02, 2022 03:04 PM	Was Inventory updated: Yes	Add Attachment Public
Alice Hodge	Mar 02, 2022 03:04 PM	Was this added to Loaners-n-Checkouts app: No	Add Attachment Public