Service Request Ticket - # 78872

Service Request Ticket - # 78872

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Service Request Information

CONTACT	Name	Solario, Christopher	Date	Mar 03, 2022 10:04 AM
	Department		Phone	88551
	Location		Email	solarioc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200868 (opens in a new window)	Bldg/Room	SAC 105
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LXQ05N	Location	Christopher Solario
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:17:C7:A7
	Bluetooth NIC	3C:06:30:14:D1:55

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Mar 31, 2022 09:05 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Mar 31, 2022 09:05 AM	**email** Please close the ticket. I was able to find a work around temporarily. Chris	Add Attachment
Lauryn Aronson	Mar 31, 2022 08:56 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Mar 31, 2022 08:56 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Mar 31, 2022 08:56 AM	**This is an outgoing email** Hi Christopher, We were just following up with you regarding a service request that we have for you. (#78872) Description: Laptop Won't Print We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Alice Hodge	Mar 16, 2022 08:57 AM	**This is an outgoing email** Hi Christopher, We were just following up with you regarding a service request that we have for you. (#78872) Description: Laptop Won't Print We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Alice Hodge	Add Attachment Public
Alice Hodge	Mar 10, 2022 10:39 AM	stopped by today and talked with user, they didn't have the laptop on hand but they'll be bringing it on campus tomorrow. gave them a few troubleshooting tips to try, but user will likely call tomorrow while they're available to have a tech come over and help troubleshoot.	Add Attachment
Elliot Purl	Mar 03, 2022 10:04 AM	Frustrated, having trouble printing, seems to need to reinstall the driver every time he needs to print, it works for a few days and then "can't find printer", printer is in his office Here today and will be here again on Tuesday. I'd recommend helping him as soon as possible- he's definitely frustrated with this issue	Add Attachment