Service Request Ticket - # 78875

Service Request Information

CONTACT Name Moreno, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2022 10:23 AM
Department Criminal Justice Phone 88733
Location Email morenoj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20181057[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 885QDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 885QDW2 Location Emergency Lab Shelf

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D2:0C


TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public

Entered by Date Memo
Justin Cope Mar 03, 2022 01:29 PM
Status changed from (1) Pending to (5) Completed
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Justin Cope Mar 03, 2022 01:28 PM
Task reassigned to Justin Cope.
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Elliot Purl Mar 03, 2022 12:30 PM
****This is an email****
Do I need to be there?  UCS can do that anytime. I’m 
happy to get out of the way any time.
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Justin Cope Mar 03, 2022 12:08 PM
****This is an outgoing email****
Hi Jennifer,

We were just following up with you regarding a 
service request that we have for you.  (#78875)

Description: Slow Computer

We have a new hard drive for you that should fix 
your issues. When would be a good time for one of us 
to come over and install it for you?

Thanks,
Justin Cope
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Public
Michael Volkmann Mar 03, 2022 11:53 AM
Created an NVMe with a normal image to upgrade her 
computer with. It is on my/justin's desk.
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Elliot Purl Mar 03, 2022 10:23 AM
****This is an email****
WOU# 20181057[Edit Inv]
I believe a tower (box under my monitor)
 
Do you use any specific software outside of Adobe 
and Microsoft Office? 
I have 'screen-cast-o-matic' on my computer. Other 
than that, all my tools are online (Canva, Google, 
Badgr, Wakelet, etc). Nothing that's been added to 
the standard suite of stuff. 
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Elliot Purl Mar 03, 2022 10:23 AM
****This is an email****
I'm not sure if anything can be done to remedy 
this, but my office computer is acting super 
fussy! It's taking forever for it to start and 
then it is not responsive for the longest time. 
Windows and tabs are lagging. I keep getting "not 
responding" windows and things keep freezing up 
and I have to sit there and wait until I can click 
on something again. I struggle with this on and 
off throughout the morning and it persists beyond 
start up. I can't really get anything done 
efficiently because I'm spending so much time 
waiting for the computer to keep up with what I 
want it to do. 

I tried clearing all my files off the computer. I 
tried restarting. I tried waiting a long time 
after start up to give it a chance to *fully* warm 
up and get going-- none of my attempts have done 
anything. 

I noticed this starting about a week and a half 
ago (week of 2/14/22). I don't think there have 
been any downloads or clicked attachments that I 
didn't recognize. 
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