Service Request Ticket - # 78878

Service Request Ticket - # 78878

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Service Request Information

CONTACT	Name	Valdes-Fernandez, Sylvia	Date	Mar 03, 2022 04:14 PM
	Department	Student Enrichment Program	Phone	88550
	Location		Email	fernandezs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130872 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	43Z8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Z8V12	Location
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:E3:DA

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Mar 08, 2022 11:00 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Mar 08, 2022 10:59 AM	**email** Hi Lauryn, FYI, my office is in the Advising Center room 102. I actually fixed the problem myself. It is ok to cancel this service request	Add Attachment
Lauryn Aronson	Mar 08, 2022 10:54 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Mar 08, 2022 10:54 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Mar 08, 2022 10:54 AM	**This is an outgoing email** Hi Sylvia, I need some additional information regarding service request #78878 Description: Right monitor is having issues According to my coworker, when he went into your office, he only found one monitor (which was working). To clarify, do you have the WOU# of the monitor which is not working? And your office is MNB 134? If possible, could you please provide detail on the issues your monitor is having? I hope you are well. Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Nathan Camuso	Mar 04, 2022 09:50 AM	I went into her office and there only seems to be one monitor in there and it is working fine. I'm not sure which monitor this ticket is talking about.	Add Attachment
Monica Valencia	Mar 03, 2022 04:14 PM	Sylvia's right monitor is having issues. She is out tomorrow but said it was okay for us to go in while she is not there to get the monitor to work.	Add Attachment