Service Request Ticket - # 78879

Service Request Ticket - # 78879

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Service Request Information

CONTACT	Name	Hawley, Christy	Date	Mar 04, 2022 08:47 AM
	Department	Business/Economics Division	Phone	89533
	Location		Email	hawleyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130886 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43D9V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:94:29

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Mar 31, 2022 03:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Mar 31, 2022 03:12 PM	Network port is activated.	Add Attachment
Monica Valencia	Mar 31, 2022 11:05 AM	**This is an outgoing email** Hi Christy, I need some additional information regarding service request #78879 Description: Computer Won't Connect to Internet I wanted to follow up to see if you are still experiencing issues connecting to the internet? If so, can you let me know when a good time would be to stop by? Best, Monica	Add Attachment Public
Monica Valencia	Mar 31, 2022 11:03 AM	Task reassigned to Monica Valencia.	Add Attachment
Oneil Miguel	Mar 08, 2022 03:13 PM	Wifi works but ethernet seems to still not work. Could be a wall port issue?	Add Attachment
Michael Volkmann	Mar 07, 2022 10:41 AM	New computer is already ready to be delivered. See SR#78866. Can close this ticket when the new computer is installed and we make sure the internet works.	Add Attachment
Michael Volkmann	Mar 07, 2022 10:34 AM	**This is an outgoing email** Hi Christy, We were just following up with you regarding a service request that we have for you. (#78879) Description: Computer Won't Connect to Internet We were wondering if there is a good time for us to drop by and try to fix your internet issue? Or simply supply you with a loaner computer if you are getting a replacement. Thanks, Michael Volkmann	Add Attachment Public
Elliot Purl	Mar 04, 2022 08:48 AM	Might need a loaner until she gets the new computer if the issue can't be resolved	Add Attachment
Elliot Purl	Mar 04, 2022 08:48 AM	**This is an email** When I had problems on Tuesday I went on my portal and requested a replacement because it is a pretty old machine.	Add Attachment
Elliot Purl	Mar 04, 2022 08:47 AM	Tried unplugging and re plugging in the ethernet cord, didn't work	Add Attachment