Service Request Ticket

Service Request Information

CONTACT	Name	Olsen, Mandy	Date	Mar 07, 2022 08:10 AM
	Department	Education & Leadership	Phone	88471
	Location		Email	olsena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160905 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5HSHJH2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	5HSHJH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:7F:D8

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Mar 07, 2022 09:22 AM	Existing keyboard was not working, tried multiple different ports on the computer. Replaced with a new keyboard that worked just fine. Loud noise was not present today and was not causing problems (Mandy said it is inconsistent).	Add Attachment
Michael Volkmann	Mar 07, 2022 08:43 AM	Task reassigned to Michael Volkmann.	Add Attachment
Elliot Purl	Mar 07, 2022 08:20 AM	I’m here off and on all day. I can leave my door unlocked and a worker has permission to come into my office and work on the computer if I’m not here?	Add Attachment
Elliot Purl	Mar 07, 2022 08:10 AM	**This is an email** Hello, I’m located in RWEC 163. My computer won’t work, it turns on but won’t allow me to press ctrl/alt/delete to get to the desktop- maybe a keyboard issue? (I’ve checked to make sure it’s plugged in). The computer is also making a loud grinding noise. --	Add Attachment