Loaner has also been returned.

Task reassigned to Moshe Martinez.

Status changed from (5) Completed to (1) Pending

Status changed from (6) Ready to Deliver to (5) Completed

Status changed from (7) Waiting for Contact to (6) Ready to Deliver

cleaned things up and got it to ~52 gb free, identified the files taking up space under her user profile and informed her of what she might want to manage to free up further storage space. 

still can't identify any problems with charging other than cables being easy to remove; computer is either ready to be picked up or proceed with a battery replacement at her discretion.

will update with how she wants to move forward; she mentioned she'll be on campus thursday.

reached out to user to ask how to proceed!

****This is an email****

We've been unable to reproduce any charging issues, but the battery in the laptop is at the end of its service life due to normal degradation (67% of original capacity) and ready to be replaced.
If the charger you're currently using is producing inconsistent results, it might be time to replace the USB C charging cable as well. 
The battery should still support normal usage and just a shorter battery life, but it could cause system instability during high workload usage. 
The service cost for replacing the battery would be about $220 including shipping. If you'd like to proceed with the repair, 
just let me know and I can get an official quote for you to prepare for the order process.

Please let me know about any other questions or concerns you might have, and how you'd like to proceed.

Task reassigned to Alice Hodge.

Computer is having issues with storage- only 
allows user to use 11 out of like 200 GB of the 
storage. Also, sometimes her computer will not 
charge- it won't recognize the charger as 
connected and will just die even when plugged in

Uses Screenflow, if we have the computer for more 
than a week she might need that software on the 
loaner.