Service Request Ticket

Service Request Information

CONTACT	Name	Garrison, Jodie	Date	Mar 07, 2022 10:36 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150404 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRC0RPDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop order#9024
	Wired NIC	38:C9:86:3A:5D:7E
	Wireless NIC	A4:D1:8C:60:F1:72
	Bluetooth NIC	A4:D1:8C:60:F1:73

TECHS	Submitted by	Alice Hodge	Contact	ahodge17@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Moshe Martinez	May 05, 2022 04:20 PM	Task reassigned to UCS Tech.	Add Attachment
Moshe Martinez	May 05, 2022 04:20 PM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	May 05, 2022 04:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Mar 18, 2022 10:14 AM	Returned to UCS and put back on shelf.	Add Attachment
Alice Hodge	Mar 07, 2022 10:36 AM	Was Inventory updated: Yes	Add Attachment Public
Alice Hodge	Mar 07, 2022 10:36 AM	Was this added to Loaners-n-Checkouts app: Yes	Add Attachment Public
Alice Hodge	Mar 07, 2022 10:36 AM	loaner 20150404 while we work on 20160895 (SR 78885)! preemptively installed screenflow 6, but didn't transfer the license; if working on 20160895 seems like it'll take over a week then we'll have the user stop by and transfer the license for them. :)	Add Attachment