Service Request Ticket

Service Request Information

CONTACT	Name	Boytz, Alyson	Date	Mar 09, 2022 09:13 AM
	Department	Athletics	Phone
	Location		Email	boytza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171260 (opens in a new window)	Bldg/Room	NPE 206
	Service Tag	J17CRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	J17CRP2	Location	Zoe Butterfield
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:FA:9F

TECHS	Submitted by	Elliot Purl	Contact	epurl19@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Mar 24, 2022 01:32 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Alice Hodge	Mar 24, 2022 01:32 PM	delivered 20171260 back to alyson and retrieved loaner 20160962!	Add Attachment
Alice Hodge	Mar 22, 2022 08:30 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Alice Hodge	Mar 22, 2022 08:30 AM	installed and ready to go, contacted alyson yesterday to let her know!	Add Attachment
Justin Cope	Mar 21, 2022 08:05 AM	have a cloned nvme sitting on top of the computer just needs to be installed and put on the network.	Add Attachment
Justin Cope	Mar 17, 2022 01:43 PM	Nathan said we can put an nvme in it getting it imaging now	Add Attachment
Alice Hodge	Mar 09, 2022 02:02 PM	Task reassigned to Alice Hodge.	Add Attachment
Alice Hodge	Mar 09, 2022 09:42 AM	prepared loaner 20160962 (SR78900) for use while we work on it :)	Add Attachment
Elliot Purl	Mar 09, 2022 09:13 AM	Turned on computer this morning and got the "no bootable devices found" error, needs a loaner, no special software outside of microsoft/adobe.	Add Attachment