Service Request Ticket - # 78907

Service Request Ticket - # 78907

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Service Request Information

CONTACT	Name	Koshnick, Jennifer	Date	Mar 09, 2022 01:11 PM
	Department	Teacher Prep Student Support Services	Phone	89304
	Location		Email	koshnickj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20211038 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Xerox WorkCentre Multifunction Color Laser Printer - 6515/DNI
	Serial No.	5AV418208A	Location	Loaner area
	Model	6515DN	Hostname	tpsss-ruler
	Notes	Print, Scan, Copy, Fax; Print Res: 1200x2400 dpi, Print Speed: 30 ppm (Simplex), Optical Scan Res: 600x600 dpi; Max Doc Size: 8.5x14in, Duplex Printing; 50-Sheet Single-Pass Duplex ADF; 250-Sheet Input & 50-Sheet Bypass Trays; Color Touchscreen; Easy-Access USB Port; Recommended Monthly Print Volume: Up to 3,000 pages; USB 3.0 and Ethernet Connectivity	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge, 106R03474 Standard Capacity Magenta Print Cartridge, 106R03475 Standard Capacity Yellow Print Cartridge, 106R03476 &Standard Capacity Black Print Cartridge;
	Wired NIC	9C:93:4E:DD:95:E9

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Apr 12, 2022 03:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Apr 12, 2022 03:06 PM	Created a SR for printing issue Refer to SR#79007	Add Attachment
Monica Valencia	Mar 31, 2022 09:45 AM	Tried updating OS. They are going to try and get a control board and harddrive ordered for it	Add Attachment
Monica Valencia	Mar 28, 2022 08:31 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	Mar 28, 2022 08:31 AM	Xerox tech came said the software was installed incorrectly. They should be coming back with the OS to reinstall.	Add Attachment
Monica Valencia	Mar 25, 2022 12:35 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Mar 25, 2022 12:35 PM	Printer is experiencing issues. It doesn't turn on all the way it keeps rebooting and get stuck in a loop unless is gets unplugged and then plugged back in. Called Xerox to tell them we are experiencing issues	Add Attachment
Monica Valencia	Mar 18, 2022 04:38 PM	Printer is setup.	Add Attachment
Monica Valencia	Mar 10, 2022 04:22 PM	*Email* This printer will be in RWEC 213, which is our student space. Students will be mostly printing, but I would also like to be able to scan and copy. Thanks, Jen	Add Attachment
Monica Valencia	Mar 10, 2022 02:30 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Mar 10, 2022 02:29 PM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #78907 Description: Xerox set up I'm Monica with UCS. I am working on getting your new printer setup. Are you wanting this printer setup like Pencils or is this one going to be used manly to print? Thank you, Monica	Add Attachment Public
Alix Karkanen	Mar 09, 2022 01:11 PM	20211038	Add Attachment