Service Request Ticket - # 78911

Service Request Information

CONTACT Name Killip, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2022 03:59 PM
Department Creative Arts/Art Phone 88340
Location Email killipl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210579[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00B4 Location GFA Pool

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:03:7B


Wireless NIC DC:21:48:23:87:41

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ncamuso20@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Camuso
Email

Public
Entered by Date Memo
Nathan Camuso Apr 04, 2022 03:14 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Camuso Apr 04, 2022 02:23 PM 
Delivered.
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Lauryn Aronson Apr 01, 2022 02:27 PM 
Task reassigned to Nathan Camuso.
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Lauryn Aronson Apr 01, 2022 02:27 PM 
nathan is going to work on this. it'd also be good to talk to the user about the adapters for her monitors; does she not have standard monitors? maybe she's talking about the dock? maybe we just need to bring a different cord? unsure
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Joanie Kinnaman Apr 01, 2022 01:17 PM 
I am not familiar with the adapters she needs.  I 
looked on the GFA link and this SR# all that is 
listed. I do not know
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Lauryn Aronson Apr 01, 2022 12:56 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Apr 01, 2022 12:55 PM 
emailed joanie to ask about adapters. emailed nathan/oneil to ask if they are free to do the setup.
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Lauryn Aronson Apr 01, 2022 12:52 PM 
****email****

Hi Lauryn, 
I was hoping to make this switch at some point monday afternoon. I'm the only one who needs admin rights, and as long as I have microsoft office and adobe I should be great. In that same request I included that I'd need some adapters to keep working on two monitors, are those here as well? Changing the set up before all the parts are here wou negatively impact my workflow. 
Thank you for your help!
- Laura
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Lauryn Aronson Apr 01, 2022 09:33 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Apr 01, 2022 09:33 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Apr 01, 2022 09:33 AM 
****This is an outgoing email****
Hi Laura,

I need some additional information regarding service request #78911

Description: GFA replacing 20140721[Edit Inv]

Your new computer has been imaged and is ready to be set up. Do you need any special software? Additionally, are you the only person who needs admin rights? 

Please let me know whether you would prefer to pick up your computer and equipment or have it delivered and set up. When would you be available for this?

Thank you,

Lauryn Aronson
UCS Tech.
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Public
Joanie Kinnaman Mar 11, 2022 03:48 PM 
inv#2021-0513
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Alix Karkanen Mar 09, 2022 03:59 PM 
laptop 20210579[Edit Inv]
mon 20210658[Edit Inv]
doc 20210351[Edit Inv]
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