Service Request Ticket - # 78912

Service Request Information

CONTACT Name McDonald, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2022 04:00 PM
Department Admissions Office Phone 88919
Location Email mcdonald@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210577[Edit Inv] (opens in a new window) Bldg/Room RWEC 220
Service Tag Description Dell Latitude 5520 w/Dell Professional Sleeve 15
Serial No. CN0Y5H5JWSC0018D00ID Location Jennifer Keen

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8D:AE


Wireless NIC DC:21:48:27:A5:15

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public
Entered by Date Memo
Michael Volkmann Oct 06, 2022 03:42 PM 
reassigning 20141186[Edit Inv]
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Joanie Kinnaman Sep 19, 2022 03:33 PM 
Status changed from (1) Pending to (5) Completed
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Joanie Kinnaman Sep 19, 2022 03:33 PM 
canceled order, David Does not work here anymore
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Oneil Miguel Jun 23, 2022 08:44 AM 
****This is an outgoing email****
Hi David,

I need some additional information regarding service request #78912

Description: GFA replacing 20141186[Edit Inv]

Your new Laptop has been imaged and ready to be setup. What dates/times are you available?
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Public
Oneil Miguel Jun 14, 2022 08:57 AM 
****This is an outgoing email****
Hi David,

I need some additional information regarding service request #78912

Description: GFA replacing 20141186[Edit Inv]

Your new Laptop has been imaged and ready to be setup. What dates/times are you available?
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Public
Nathan Camuso Apr 25, 2022 08:49 AM 
Sent email, will update with schedule when they 
respond
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Nathan Camuso Apr 18, 2022 04:44 PM 
Updated as of 4/18
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Monica Valencia Apr 14, 2022 04:52 PM 
Laptop is imaged & has admin rights is on imaging counter

Dock & monitor are in 008 on the counter
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Joanie Kinnaman Mar 11, 2022 04:05 PM 
invoice #2021-0514
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Alix Karkanen Mar 09, 2022 04:00 PM 
laptop 20210577[Edit Inv]
doc 20210352[Edit Inv]
mon 20210662[Edit Inv]
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