Service Request Ticket - # 78920

Service Request Information

CONTACT Name Rushing, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2022 03:01 PM
Department University Computing Solutions Phone 89242
Location Email rushingj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20181256[Edit Inv] (opens in a new window) Bldg/Room HL 108
Service Tag CMWBWQ2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. CMWBWQ2 Location HL108 Classroom Lab replaced org sn:1C8GWQ2
TECHS Submitted by Justin Cope Contact jcope20@wou.edu 88412
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

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Entered by Date Memo
John Rushing Apr 04, 2022 08:20 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 04, 2022 08:20 AM 
Broken monitor was returned.
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John Rushing Mar 15, 2022 09:52 AM 
org 20181256[Edit Inv] s/n 1C8GWQ2 is being replaced and will have the same WOU# but the with the new s/n CMWBWQ2.  Inventory will reflect the new S/N.
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John Rushing Mar 15, 2022 09:50 AM 
The new monitor has arrived. Shipping old monitor back to Dell.
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John Rushing Mar 11, 2022 09:06 AM 
Part has shipped.
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John Rushing Mar 10, 2022 03:05 PM 
Dell Dispatch: 
You have successfully submitted request SR1086818021.
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Justin Cope Mar 10, 2022 03:01 PM 
****This is an email****

Hi John,

Here are the things that I tried to get the 
monitor working: unplugging and plugging it back 
in, trying  a different cable, trying a different 
source shaking to make sure the brightness was all 
the way up. Nothing helped so the backlight is 
probably dead.

Thanks,
Justin Cope
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