Service Request Ticket - # 78921

Service Request Information

CONTACT Name Taylor, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2022 03:56 PM
Department Phone 88303
Location Email taylorp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161132[Edit Inv] (opens in a new window) Bldg/Room WUC ASWOU Office
Service Tag 1ZN71G2 Description Dell Chromebook 11 3180 11.6in, Celeron N3060, 4GB
Serial No. 1zn71g2 Location ASWOU SENATE

CPU Intel Celeron N3060 Processor


OS Chrome OS Software Google Chrome Management Console license, ED P0104423 PROVISIONED in Org: ASWOU 10-17-17;

Wireless NIC 00:16:EB:B0:95:32

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Lourdes Salazar Apr 07, 2022 08:20 AM 
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar Apr 07, 2022 08:20 AM 
#20161139[Edit Inv] was never brought in to us. She said this one was with a student in ASWOU.
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Lourdes Salazar Apr 07, 2022 08:20 AM 
Task reassigned to Monica Valencia.
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John Rushing Apr 06, 2022 12:52 PM 
Picked up remainder of the Chromebooks on 4/5/2022
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Monica Valencia Apr 05, 2022 03:11 PM 
Paula picked up (10) the rest of the Chromebooks today
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John Rushing Apr 04, 2022 07:47 AM 
Paula picked up the 4 Chromebooks with good batteries.  
W20161126
W20161129
W20161134
W20161136
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John Rushing Mar 31, 2022 01:45 PM 
Paula is coming by on Friday or Monday to pick up the Chromebooks.  I told her we would mark the 4 with good batteries.
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Mason Stokes Mar 28, 2022 04:42 PM 
Link for webpage with battery testing 
instructions: 
https://www.dell.com/support/manuals/en-
us/chromebook-11-3180-
laptop/chrome3180_om_pub/commonly-used-crosh-
command?guid=guid-7cee25d8-12d5-4c73-9abe-
c2661b30d362
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Mason Stokes Mar 28, 2022 04:35 PM 
Assessed 14 computers, the WOU numbers are listed 
below, we may not have received the 15th computer.
20161125
20161126
20161127
20161128
20161129
20161130
20161131
20161132
20161133
20161134
20161135
20161136
20161137
20161138
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Monica Valencia Mar 15, 2022 09:14 AM 
The Chromebooks are in 008 under the counter
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Sam Sevugan Mar 10, 2022 03:59 PM 
Correction 503-838-8303
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Sam Sevugan Mar 10, 2022 03:56 PM 
Contact info: 203-838-8303
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Sam Sevugan Mar 10, 2022 03:56 PM 
Paula Taylor stopped by and dropped off 1/15 
(20161132) of the Chromebooks that she would like 
troubleshooted to see if the issues can be fixed 
or if she would have to order a new set of 
Chromebooks. She will let us know when she will be 
dropping the other 14. But most likely will be 
Monday 3/14.
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