Service Request Ticket - # 78922

Service Request Information

CONTACT Name Haberman, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2022 04:02 PM
Department Natural Science Division Phone 88478
Location Email habermk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161080[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTFSMHV29 Location Parts Pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; TRANSFER software from W#20130550:Adobe Dreamweaver CS6 from P0093048, Parallels Desktop v9 from P0093048 with WIN 7 Pro FULL license from VISA2013003871; NEW version of Parallels Desktop v12 purchased SEPT2016 VISA2016005733; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66549; UPGRADE from x2 to EndNote X7 Hybrid(WIN/MAC)v.7.5 VISA2016005757 OCT2016--UPGRADE X7 to EndNote X9 VISA2018008160

Wireless NIC DC:A9:04:85:FD:AC


Bluetooth NIC DC:A9:04:79:D7:7B

TECHS Submitted by Oneil Miguel Contact omagno20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

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Entered by Date Memo
Oneil Miguel May 09, 2022 03:46 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel May 09, 2022 03:46 PM 
Both iPad and Macbooks have been reimaged.
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Oneil Miguel Mar 10, 2022 04:32 PM 
Talked to Ava, would want these two machines to be 
reimaged and turned into loaners for students.
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Oneil Miguel Mar 10, 2022 04:02 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Mar 10, 2022 04:02 PM 
Karen returned 20161080[Edit Inv] and 20140672[Edit Inv]. Reimage and 
return to NS Dept.
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