Service Request Ticket - # 78924

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2022 04:35 PM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20171077[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag CSHDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSHDRP2 Location Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:AA:92


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Mar 16, 2022 09:10 AM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Mar 16, 2022 09:10 AM
Computer returned and ran fine for the front 
desk worker.
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Michael Volkmann Mar 16, 2022 09:08 AM
Task reassigned to Michael Volkmann.
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Elliot Purl Mar 16, 2022 08:30 AM
Contact number below is the student worker's 
personal cell phone. Please call the SSA Front Desk 
(88428) with updates
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Michael Volkmann Mar 15, 2022 10:57 AM
NVMe installed. Ready to be returned.
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Michael Volkmann Mar 15, 2022 09:44 AM
Creating an NVMe to replace the HD with.
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Nathan Camuso Mar 11, 2022 11:19 AM
Task reassigned to UCS Tech.
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Nathan Camuso Mar 11, 2022 11:18 AM
Recieved 20171077[Edit Inv]
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Nathan Camuso Mar 11, 2022 11:11 AM
Delivered a loaner
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Nathan Camuso Mar 11, 2022 10:41 AM
Prepping loaner 20190872[Edit Inv]
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Nathan Camuso Mar 11, 2022 10:34 AM
Task reassigned to Nathan Camuso.
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Nathan Camuso Mar 11, 2022 10:34 AM
Gonna take an NVMe loaner over while we look at it
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Sam Sevugan Mar 10, 2022 04:35 PM
Contact Info: Alyssa, 5415303417 
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Sam Sevugan Mar 10, 2022 04:35 PM
Alyssa the front desk worker called to report the 
the front desk computer is randomly shutting off, 
freezes and is super slow. This has been going on 
for the last 2 months, and all other student 
workers have experienced similar issues. They are 
hoping a tech can stop by soon because the random 
shutoff slows them down because they need to 
reboot every time. 

Contact: 541-530-3417 
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