Service Request Ticket - # 78926

Service Request Ticket - # 78926

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Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Mar 11, 2022 08:56 AM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190879 (opens in a new window)	Bldg/Room	HL 209
	Service Tag	4BVCT13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BVCT13	Location	TS Unit - Student Worker 4
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	C8:F7:50:F8:CB:4A

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Mar 18, 2022 11:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Mar 18, 2022 11:54 AM	All delivered.	Add Attachment
Nathan Camuso	Mar 18, 2022 11:43 AM	Monitor 20211007 with 20190876	Add Attachment
Nathan Camuso	Mar 18, 2022 10:05 AM	Monitor 20210977 with 20190879	Add Attachment
Monica Valencia	Mar 18, 2022 08:27 AM	Task reassigned to Nathan Camuso.	Add Attachment
Monica Valencia	Mar 16, 2022 03:14 PM	All 2019's are moved in AD	Add Attachment
Mason Stokes	Mar 16, 2022 03:02 PM	Monitor 20210962 placed with computer 20190875.	Add Attachment
Mason Stokes	Mar 16, 2022 01:31 PM	Monitor 20210664 placed with computer 20190878	Add Attachment
Mason Stokes	Mar 15, 2022 03:41 PM	Install drivers, if needed, for barcode scanner and CZUR overhead book scanner upon setup on 20190878 which is replacing 20141144. Install driver, if needed, for Zebra label printer upon setup on 20190876 which is replacing 20141160. 20190879 is replacing 20141158. 20190875 is replacing 20141166	Add Attachment
Monica Valencia	Mar 15, 2022 12:32 PM	*Email* Okay, so here's the responses I received from supervisors: 20141144 - Ariel System (ILL) HL117 (UCS order #12848) no specific software scanner attached: barcode scanner and the CZUR overhead book scanner connected to the CPU would like to add a 2nd monitor 20141166 - Digital Archives SE HL208 (UCS order #12875) - two scanners attached no specific software two scanners attached: Epson Expression 1200xl scanner & Canon imageformula DR-9050C would like add a 2nd monitor 20141160 - TS SE (NE) HL208 (UCS order #12876) no specific software Zebra Label printer would like to keep 2nd monitor 20141158 - TS SE #3 (JS) HL208 (UCS order #12877) no specific software would like to keep 2nd monitor Let me know if you have any questions, Thanks! Nora	Add Attachment
Joanie Kinnaman	Mar 11, 2022 10:25 AM	20210962 Digital Archives SE HL208 (UCS order #12875)	Add Attachment
Joanie Kinnaman	Mar 11, 2022 10:24 AM	20210923 Ariel System (ILL) HL117 (UCS order #12848) 20210962-Digital Archives SE HL208 (UCS order #12875) 20210664 - TS SE (NE) HL208 (UCS order #12876) 20210977 - TS SE #3 (JS) HL208 (UCS order #12877)	Add Attachment
John Rushing	Mar 11, 2022 09:00 AM	Task reassigned to Mason Stokes.	Add Attachment
John Rushing	Mar 11, 2022 09:00 AM	Will also need monitors, keyboards, and mice.	Add Attachment
John Rushing	Mar 11, 2022 09:00 AM	20141144 - Ariel System (ILL) HL117 (UCS order #12848) 20141166 - Digital Archives SE HL208 (UCS order #12875) 20141160 - TS SE (NE) HL208 (UCS order #12876) 20141158 - TS SE #3 (JS) HL208 (UCS order #12877)	Add Attachment
John Rushing	Mar 11, 2022 08:56 AM	4 computers need to be setup for Hamersley Library. 20190875 20190876 20190878 20190879	Add Attachment