Service Request Ticket

Service Request Information

CONTACT	Name	Henle, Stacy	Date	Mar 11, 2022 10:07 AM
	Department	Natural Science/ Chemistry	Phone	88020
	Location		Email	henles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171063 (opens in a new window)	Bldg/Room	DFSC 110
	Service Tag	CSDGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSDGRP2	Location	Stacy Henle, NTT Instructor
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; TRANSFER FROM W#20121255- SmartDraw 2016 STD Edition for WIN desktop VISA2016005771 FEB2019 SR#71183;
	Wired NIC	D8:9E:F3:4B:AA:F2

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Mar 15, 2022 08:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Mar 15, 2022 08:05 AM	NVMe installed. Files transferred from old HD to H: drive. Old HD being kept for 2 weeks just in case (on my/justin's desk).	Add Attachment
Michael Volkmann	Mar 14, 2022 12:05 PM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Mar 14, 2022 08:36 AM	**This is an outgoing email** Hi Stacy, I was just following up with you regarding a service request that we have for you. (#78927) Description: Very slow computer to startup and work on. can NVME be installed? We have an NVMe ready to upgrade your computer. Is there a good time this morning I can come by and get that done for you? Thanks, Michael Volkmann	Add Attachment Public
Justin Cope	Mar 11, 2022 11:27 AM	the nvme is ready and sitting on the classroom support desk	Add Attachment
Justin Cope	Mar 11, 2022 10:42 AM	cloning one now	Add Attachment
Lourdes Salazar	Mar 11, 2022 10:07 AM	Her computer is very slow wants help removing "Google Drive sign in" at startup. Busy 12-4 today. Monday available all day wants help @9. # 3174085729 or email.	Add Attachment