Service Request Ticket - # 78929

Service Request Ticket - # 78929

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Service Request Information

CONTACT	Name	Olsen, Mandy	Date	Mar 11, 2022 04:02 PM
	Department	Education & Leadership	Phone	88471
	Location		Email	olsena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160905 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5HSHJH2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	5HSHJH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:45:7F:D8

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Tracking

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Mar 15, 2022 08:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Mar 15, 2022 08:03 AM	copy code was in the department name field of the account track somehow. After I fixed that, printing seemed to work fine.	Add Attachment
Michael Volkmann	Mar 14, 2022 09:45 AM	Task reassigned to Michael Volkmann.	Add Attachment
Sam Sevugan	Mar 11, 2022 04:03 PM	**This is an email** Thank you! My computer is 20160905. I couldn't find a number on the printer- it's just the big copy machine/printer is the copy room of RWEC downstairs. It's usually called Ed Copier- downstairs. Thanks!	Add Attachment
Sam Sevugan	Mar 11, 2022 04:03 PM	**This is an email** Thank you! First, the Ed -copier downstairs is not an option to choose, only the Ed-copier (which is upstairs) and even when I added it, nothing prints. Thanks you!	Add Attachment
Sam Sevugan	Mar 11, 2022 04:03 PM	Sent her instructions on how to delete and add printers, she tried it, but still can't print.	Add Attachment
Sam Sevugan	Mar 11, 2022 04:02 PM	Hello, You came to help me earlier this week in RWEC 163 with my keyboard that wasn't working. Now I am not able to print. I can choose a printer but nothing prints and my jobs don't show up on the printer like they used to. Probably a simple fix, I thought maybe a setting got changed when you did work on the computer? Could someone potentially help me set that back up? Thank you!	Add Attachment