Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 14, 2022 08:23 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181081 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	886SDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 60ore
	Serial No.	886SDW2	Location	Emergency Lab Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F7:29

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ahodge17@wou.edu	88925

Entered by	Date	Memo
Alice Hodge			Email Public
Entered by	Date	Memo
Alice Hodge	Mar 14, 2022 08:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alice Hodge	Mar 14, 2022 08:48 AM	stopped by today and completed :) however, second time happening for this computer in a short period; if it happens a third time probably have to look into it further.	Add Attachment
Alice Hodge	Mar 14, 2022 08:29 AM	Task reassigned to Alice Hodge.	Add Attachment
Lourdes Salazar	Mar 14, 2022 08:24 AM	Name: Veronica Magallon-Smith	Add Attachment
Lourdes Salazar	Mar 14, 2022 08:23 AM	NOT a student. I was unable to add there contact in directory/ contact for some reason.	Add Attachment
Lourdes Salazar	Mar 14, 2022 08:23 AM	Contact Info: Veronica Magallon-Smith She/ Her LAS Dean's Office Coordinator/ Bellamy Hall Building Manager Western Oregon University 345 North Monmouth Ave / Monmouth, Or 97361 (503) 838-8226/ baileyv@wou.edu / BELL 234	Add Attachment Public
Lourdes Salazar	Mar 14, 2022 08:23 AM	**This is an email** Hi, My computer is doing it again. It won’t let me log in. It says “the trust relationship Between the workstation and the primary domain failed.” Could you send someone over to Bellamy Hall room 234 to fix this? Thank you	Add Attachment