Service Request Ticket - # 78934

Service Request Ticket - # 78934

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Service Request Information

CONTACT	Name	Rodriguez, Rudolph	Date	Mar 14, 2022 02:11 PM
	Department	Facilities Services	Phone	88048
	Location		Email	rodrigur@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180534 (opens in a new window)	Bldg/Room	PP 104
	Service Tag		Description	Xerox WorkCentre 6027 Multifunction Color LED Printer #6027/NI
	Serial No.	SP7A329978	Location	PP 104
	Model	6027/NI	Hostname	pp-bigfoot
	Notes	LED laser multifunction, Print, Scan, Copy, Fax, Print Res 1200x2400dpi, Print Speed 18 ppm, Max Scan Res 1200dpi, Max Doc Size 8.5x14in, Mobile Printing Capability, 15-Sheet ADF&150Sheet Input Tray, 4.3in Color Touchscreen; Front USB PortMonthly Duty Cycle 30,000 Pages, USB 2.0, Ethernet, & Wi-Fi Connectivity IP:	Ink/Toner Refill	Uses 106R02759 Black,106R02756 Cyan, 106R02757 Magenta, 106R02758 Yellow
	Wired NIC	9C:93:4E:50:A5:F0
	Wireless NIC	50:5B:C2:2A:A2:66

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Mar 30, 2022 08:41 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Monica Valencia	Mar 30, 2022 08:41 AM	Printer is setup	Add Attachment
Monica Valencia	Mar 29, 2022 03:45 PM	Paul activated the port. Will finish setting up printer tomorrow.	Add Attachment
Monica Valencia	Mar 22, 2022 02:42 PM	The network jack needs to be activated. Will go back later this week to active and setup the printer.	Add Attachment
Monica Valencia	Mar 21, 2022 10:03 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Monica Valencia	Mar 21, 2022 10:03 AM	Asked to see if this week would work for me to come take a look to get it setup.	Add Attachment
Monica Valencia	Mar 17, 2022 01:10 PM	*Email* thank you for your respond but we would like be via the network Thank you Rudy	Add Attachment
Monica Valencia	Mar 16, 2022 03:24 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Mar 16, 2022 03:23 PM	**This is an outgoing email** Hi Rudolph (Rudy), I need some additional information regarding service request #78934 Description: Printer set up I'm Monica with UCS. Are you wanting the printer to be setup to connect locally to your computer via usb or are you wanting the printer to be networked? If you could give me additional information on how you would like to have the printer setup that would be great. Thank you, Monica	Add Attachment Public
Lourdes Salazar	Mar 14, 2022 03:18 PM	Xerox Work Center 6027 20180534 ROOM 104	Add Attachment
Lourdes Salazar	Mar 14, 2022 02:11 PM	In Facilities (Waiting for Room Number & WOU number) Sharing Room with Paul Skinkis ROOM 104 (Possibly 104, waiting to hear back) Has printer in the room from Salem and would like it installed. Waiting for more info.	Add Attachment