Service Request Ticket - # 78937

Service Request Information

CONTACT Name Miranda-Aguilar, Blanca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2022 08:23 AM
Department Multicultural Student Services Phone 88424
Location Email mirandaaguilarb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181401[Edit Inv] (opens in a new window) Bldg/Room WUC 212
Service Tag B2FNQV2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. B2FNQV2 Location general office laptop

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC C8:F7:50:81:06:89


Wireless NIC 3C:F0:11:34:BA:98

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Mar 15, 2022 02:56 PM 
Task reassigned to Justin Cope.
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Justin Cope Mar 15, 2022 02:56 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Mar 15, 2022 02:56 PM 
finished re-imaging and gave back to MSSP
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Michael Volkmann Mar 15, 2022 11:17 AM 
started the re-imaging process.
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Elliot Purl Mar 15, 2022 08:23 AM 
Computer was just dropped off- faculty member left 
the university and accidentally factory reset their 
computer, department wants it reimaged and returned.
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