Service Request Ticket - # 78939

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2022 09:50 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
digital camera/camcorder Edit WOU # 20170791[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description Vantrue N2 Pro Uber Dual Dash Cam Dual 1920x1080P Front and Rear Dash Cam
Serial No. X001HA47ZH Location WOU Safe Ride, E268008, WOLF Ride van
TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

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Entered by Date Memo
Justin Cope Aug 15, 2022 08:03 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Justin Cope Aug 15, 2022 08:03 AM 
Task reassigned to Justin Cope.
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Justin Cope Mar 15, 2022 01:14 PM 
formated their SD cards.
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Justin Cope Mar 15, 2022 12:28 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Justin Cope Mar 15, 2022 12:28 PM 
****This is an outgoing email****

Hello,

We were just following up with you regarding a 
service request that we have for you.  (#78939)

Description: Reformatting SD Cards for Camera

We were wondering when would be a good time to 
send someone over to help you all out?

Thanks,
Justin Cope
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Elliot Purl Mar 15, 2022 09:51 AM 
****This is an email****
Circling back on this, we now have two more SD 
cards that need to be reformatted. One of the SD 
cards has the same strange file names that we are 
unable to delete. The other SD card, will 
completely not allow me to access the files and 
will ask me to reformat. If we decide to reformat 
from our end, we get prompted up a sign saying all 
the information will be erased. We were hoping UCS 
could help us to reformat these SD cards hence the 
reason for reaching out. Please let me know if 
this is option is possible. For more context, our 
Dashcam equipment ID# is 20170791[Edit Inv]. It's a VanTrue 
N2 Pro. Thanks!
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Elliot Purl Mar 15, 2022 09:50 AM 
Contact Info: studentaffairs@mail.wou.edu
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Elliot Purl Mar 15, 2022 09:50 AM 
They messaged last week and asked about an SD card 
that wasn't allowing them to transfer files, and 
now they want help reformatting them. John said 
that they need to be reformatted in the camera so 
that it is properly formatted, but I don't think 
they fully understood that- above is the recent 
email
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