Service Request Ticket - # 78954

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2022 08:23 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150605[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5SSZFC2 Description Dell Latitude 14, E7470 (i7 dual core 2.6GHz)touch
Serial No. 5SSZFC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 10 Enterprise 64bit Software Microsoft DesktopEd licenseOFFICE 201*PROPLUS XXXX2015004715;AdobeCC2015* subscription(Named user)9205 JUNE2016; AdobeCaptivate v9 P0102359 OCT2016; ChemOffice Pro WIN v15 w/1yr ElementsBasic VISA2016005772; SmartDraw2016STD Ed.WIN desktop VISA2016005771; Camtasia Ed.WIN9/MAC3 VISA2016006271(9773)SR63312; ChemDoodle WINv8.1 VISA2016006448; CorelDRAWGS2017 VISA2016006464; CorelPainter2017 VISA2016006449; iSpring Quizmaker8.7 VISA2016006457; Cinema4D StudioR18 & MAGIX AcadSuiteProX(inc: VideoProX-SamplitudeMusicStudio2016-XaraDesignerProX12 P0104474; GeneiousR10 VISA2016006459; EndNote X9 MAC/WIN license VISA2018009030;

Wired NIC 28:F1:0E:03:93:A6


Wireless NIC E4:B3:18:63:11:EF


Wireless NIC E6:B3:18:63:11:F0


Wireless NIC E6:B3:18:63:11:EF


Bluetooth NIC E4:B3:18:63:11:F3

TECHS Submitted by Alice Hodge Contact ahodge17@wou.edu 88925
Primary Technician Contact ncamuso20@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Camuso
Email

Public
Entered by Date Memo
Nathan Camuso Jun 10, 2022 08:29 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Camuso Jun 10, 2022 08:29 AM 
Task reassigned to Nathan Camuso.
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Nathan Camuso Jun 10, 2022 08:29 AM 
This computer has been replaced, Might become a tech 
computer
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Alice Hodge Apr 12, 2022 12:51 PM 
Task reassigned to UCS Tech.
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Alice Hodge Apr 12, 2022 12:51 PM 
never ended up getting sophos to work on this one, 
addl: ssd on it is going out, was going to return to user with the note that it was possibly going to fail soon, but then started on the sophos issue.

the user has a new setup ready for a different computer being GFA'd, so not sure what the best steps to finish this one are.
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Alice Hodge Mar 22, 2022 08:30 AM 
tried a few times to install sophos on this, failing due to a failure to retrieve group policy

can't locate sophos logs to grab specific code
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Moshe Martinez Mar 18, 2022 01:19 PM 
It does not have sophos installed. I was trying to install but I don't think it worked. I would try installing it again. I left it on the tech counter.
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Moshe Martinez Mar 18, 2022 10:39 AM 
i would look at sophos and see what it says
try to update it
reboot
make sure it thinks it's running
then scan it
- michael ellis
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Alice Hodge Mar 17, 2022 08:23 AM 
going to reimage / update 20150605[Edit Inv] to resolve recurring issues with the machine, user needs this for printing to network printers
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