Service Request Ticket - # 78956

Service Request Ticket - # 78956

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Service Request Information

CONTACT	Name	Morelli, Jacqueline	Date	Mar 17, 2022 09:19 AM
	Department	Creative Arts/Music	Phone	88276
	Location		Email	morellj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210882 (opens in a new window)	Bldg/Room	APSC 231
	Service Tag		Description	Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
	Serial No.	SFVFGX1KZQ05N	Location	Jaqueline Morelli
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	B0:BE:83:50:3D:4D
	Bluetooth NIC	B0:BE:83:46:71:89

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Apr 05, 2022 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Apr 05, 2022 02:26 PM	Has admin rights and printers.	Add Attachment
Oneil Miguel	Mar 31, 2022 03:39 PM	**This is an email** Next Tuesday, anytime after 2:00 works for me. Or Wednesday mornings also work. this is for admin rights and printers.	Add Attachment
Oneil Miguel	Mar 31, 2022 02:22 PM	Will complete next Tuesday.	Add Attachment
Oneil Miguel	Mar 31, 2022 02:22 PM	**This is an email** Next Tuesday, anytime after 2:00 works for me. Or Wednesday mornings also work.	Add Attachment
Oneil Miguel	Mar 31, 2022 01:47 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Mar 31, 2022 01:47 PM	Delivered and setup her Mac. She was not there to login and give admin rights/printers. Emailed her to schedule a date and time to complete those.	Add Attachment
Oneil Miguel	Mar 30, 2022 01:44 PM	Asked if she's good for Tomorrow(03/31/22) at 1PM.	Add Attachment
Oneil Miguel	Mar 30, 2022 01:44 PM	**This is an email** I am on campus mainly on Tuesday and Thursday. 8:00-2:00 and Wednesday 12:00-4:00. I could always leave my office unlocked if I am teaching a class at the time the student is available.	Add Attachment
Oneil Miguel	Mar 29, 2022 01:21 PM	**This is an outgoing email** Hi Jacqueline, I need some additional information regarding service request #78956 Description: GFA replacing 20141288 Your new GFA setup has been imaged and ready to be delivered. When is a good date and time for a student tech to come in and setup your new computer? Thanks, Oneil	Add Attachment Public
Joanie Kinnaman	Mar 21, 2022 12:30 PM	inv#2021-0548	Add Attachment
Alix Karkanen	Mar 17, 2022 09:19 AM	laptop 20210882 doc 20210432 mon 20211005	Add Attachment