Service Request Ticket - # 78964

Service Request Ticket - # 78964

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Service Request Information

CONTACT	Name	Student, Student	Date	Mar 18, 2022 10:09 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180320 (opens in a new window)	Bldg/Room	HL 108
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA681566	Location	HL108 Lab Printer( replaces W#20130043)
	Model	C600/DNM	Hostname	hl1082.wou.edu
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.112.42	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:4F:1E

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Apr 12, 2022 02:40 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Monica Valencia	Apr 12, 2022 02:40 PM	Imaging unit, rollers, and Black Drum replaced. Printing is working	Add Attachment
Monica Valencia	Apr 04, 2022 01:37 PM	Sent the wrong part. They sent a Transfer Belt Cleaner not a transfer belt unit for C600	Add Attachment
Monica Valencia	Mar 31, 2022 09:08 AM	Black drum cartridge ordered ticket #HY972441. The transfer belt unit is still on backorder. Xerox connected me with the warehouse to get one from their backups.	Add Attachment
Monica Valencia	Mar 28, 2022 04:44 PM	Called Xerox again to see where the part is. They said they would get back to me.	Add Attachment
Monica Valencia	Mar 25, 2022 12:35 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Monica Valencia	Mar 25, 2022 12:33 PM	Called Xerox again to get an update on the Transfer Belt Unit. They said it was back ordered but that they had escalated the ticket.	Add Attachment
Monica Valencia	Mar 21, 2022 10:00 AM	Contacted Xerox the Transfer Belt Unit is broken. Ticket# HY477199. They said it typically takes about 3-4 days to receive the part then a technician to reach out and schedule to do the replacement.	Add Attachment
Monica Valencia	Mar 18, 2022 04:43 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Mar 18, 2022 04:43 PM	The imaging belt on the printer is broken. I let the front desk know that a technician will need to come and replace the part.	Add Attachment
Lourdes Salazar	Mar 18, 2022 10:21 AM	The WOU number is: 20180320 It is a Versalink C600 printer.	Add Attachment
Lourdes Salazar	Mar 18, 2022 10:10 AM	Contact Info: HL front desk Chloe	Add Attachment Public
Lourdes Salazar	Mar 18, 2022 10:09 AM	**This is an email** Hello, This is a student employee at the Information Desk at Hamersly Library. This morning we started running into ink issues with our HL Room 108 printer. It seems to only partially be printing the page and the words become blurred on the right side of the printed page. Please let us know if you need any additional information from us. Thank you, Chloe Information Desk	Add Attachment