Status changed from (1) Pending to (5) Completed

brought back computer and instead of using the 
adapter we were able to just use a DP cable. so 
hopefully that works. going to keep the ticket open 
for a bit to see if it breaks again soon.

No shutdown over the weekend. Took the computer 
back, ran updates (updated zoom). The 2nd monitor 
has a DVI to DP adapter that is only used on her 
computer which could be something to look at if 
problems persist.

This computer has an entirely new HD (NVMe). 
Probably need to ask her if she has installed any 
custom software. Or potentially a hardware/cable 
issue?

Has service request #78966 been closed? If so, I need to reopen or create a new ticket. My computer is still randomly shutting down. Yesterday it shut down a total of 4 times. Once while working at the computer, rebooted, and then it shut down while trying to log back into what I was working on.  Then the other 2 times was while I was away from the computer. It was off when I returned to my desk.

Status changed from (1) Pending to (5) Completed

Task reassigned to UCS Tech.

we are upgrading Sara's computer with an NVMe, 
charging their index: AUX991. Currently duplicating 
then NVMe.

Status changed from (1) Pending to (5) Completed

****This is an OUTGOING email****
Hi Sara,

We re-imaged your computer and it does not appear 
to be freezing up anymore. When would be a good 
time for us to return your computer to you?

Thanks,
Michael Volkmann
UCS Tech

****This is an INCOMING email****
Anytime would be wonderful!  I will be going to 
lunch from 12 to 12:30 today.

Thank you!

Took the computer back to reimage. Gave them 
20180228 loaner in the meantime.

needs this done before mondya. She is out tomorrow but gave permission for it to be taken and replaced with loaner. 

able to wipe. Sara has everything saved from the desktop.