Service Request Ticket - # 78973

Service Request Information

CONTACT Name Elder, Nathaniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 22, 2022 09:11 AM
Department Library & Media Services Phone 88898
Location Email eldern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190876[Edit Inv] (opens in a new window) Bldg/Room HL 208/209
Service Tag 4BW9T13 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 4BW9T13 Location

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:97:D3:7B

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann May 24, 2022 10:04 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann May 24, 2022 10:04 AM 
returned the computer and brought our loaner back. 
re-imaging loaner.
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Michael Volkmann May 23, 2022 08:57 AM 
****This is an outgoing email****
Hi Nathaniel,

We have the dell computer fixed and booting properly 
for service request #78973. I was wondering when 
would be a good time to bring it back and swap it 
for the loaner?

Thank you,
Michael Volkmann
UCS Tech
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Public
Michael Volkmann Apr 11, 2022 09:36 AM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Apr 07, 2022 11:29 AM 
swapped it from raid to AHCI in bios and it is 
booting up properly now.
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Alice Hodge Mar 22, 2022 02:44 PM 
Task reassigned to Alice Hodge.
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Alice Hodge Mar 22, 2022 02:40 PM 
couldn't repair W20190876 during visit, brought it back to ucs and installed loaner W20190872 for usage in the meantime

installed oclc client on the loaner for use by student worker
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Sam Sevugan Mar 22, 2022 09:11 AM 
This dell computer is new and they have been using 
it fine for the first week till today when the 
error "dell support assist...recovery image" 
popped up, and despite rebooting it is stuck on 
that screen. The student workers use this computer 
to do their work so if a tech could stop by as 
soon as they can it would be good for them. It is 
located somewhere between HL 208/209. 

Contact: 88898 for info
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