Service Request Ticket

Service Request Information

CONTACT	Name	Cusack, Leanne	Date	Mar 22, 2022 10:00 AM
	Department	Health & Exercise Science	Phone	89401
	Location		Email	cusackl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210575 (opens in a new window)	Bldg/Room	RWEC 236
	Service Tag	4RCF5B3	Description	Dell Latitude 5520 w/Dell Professionhal Sleeve 15
	Serial No.	CN0Y5H5JWSC0018D00HJ	Location	Leanne Cusack
	CPU	11th Generation Intel® Core- i5-1135G7
	OS	Unknown	Software
	Wired NIC	F4:EE:08:9E:8C:52
	Wireless NIC	DC:21:48:28:3D:F9

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Jacob Limas	May 04, 2022 03:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	May 04, 2022 03:01 PM	Delivered laptop to Leanne, but connecting to printer was still an issue with the code 0x000006e4. She said it was fine because it's a laptop to use at home.	Add Attachment
Jacob Limas	Apr 27, 2022 04:01 PM	Task reassigned to Nathan Camuso.	Add Attachment
Jacob Limas	Apr 27, 2022 04:01 PM	I went to set up, but she needs ArcGIS and StataSE in her laptop, so I came back and got them both to work, but she has already left. So setup still needs to be done.	Add Attachment
Nathan Camuso	Apr 27, 2022 10:36 AM	Task reassigned to Jacob Limas.	Add Attachment
Nathan Camuso	Apr 25, 2022 12:58 PM	**This is an email** I am around tomorrow between 11-4 or Wednesday between 2-4pm. Would that work?	Add Attachment
Nathan Camuso	Apr 25, 2022 12:19 PM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Apr 25, 2022 08:42 AM	Sent email, will update with schedule when they respond	Add Attachment
Nathan Camuso	Apr 25, 2022 08:35 AM	Admin rights	Add Attachment
Monica Valencia	Apr 14, 2022 04:59 PM	Laptop is on the shelf in the back hallway	Add Attachment
Oneil Miguel	Apr 07, 2022 01:14 PM	imaging completed.	Add Attachment
Michael Volkmann	Mar 29, 2022 12:53 PM	reimaging on tech counter	Add Attachment
Joanie Kinnaman	Mar 22, 2022 10:21 AM	on counter in ITC008	Add Attachment
Joanie Kinnaman	Mar 22, 2022 10:00 AM	20210575	Add Attachment