Service Request Ticket

Service Request Information

CONTACT	Name	Navarete, Briana	Date	Mar 22, 2022 10:57 AM
	Department	Admissions Office	Phone	88193
	Location		Email	navareteb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141239 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2MTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	2MTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:02:DE

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 20, 2022 09:31 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Jul 20, 2022 09:30 AM	**email** Yes, everything is fine. Thank you,	Add Attachment
Lauryn Aronson	Jul 20, 2022 09:23 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 20, 2022 09:23 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Jul 20, 2022 09:23 AM	**This is an outgoing email** Hi Briana, We were just following up with you regarding a service request that we have for you. (#78975) Description: Computer too slow, freezing, and shutting down We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Sam Sevugan	Mar 22, 2022 10:57 AM	The student workers uses this computer but it has been super slow and won't turn on sometimes, been freezing in and out for a couple of weeks but Briana just reported in now. It is located in the New Welcome Center Lab area? Call 88193 for more info. Monitor 1 - 20141022 Monitor 2 - 20111030	Add Attachment